Privacy Policy for borgcloud.org

Last Updated: June 9, 2025

This Privacy Policy describes how borgcloud.org ("we," "us," or "our") collects, uses, and shares information in connection with our cloud service, which connects distributed computing resources ("Compute Providers") with businesses and individuals utilizing our services ("Customers").

By using borgcloud.org, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal information to operate our service, prevent fraud, and fulfill our legal and contractual obligations.

A. For Compute Providers:

• Contact Information: Email address (tied to your payout method).
• Technical Information: IP address, performance characteristics of your computing hardware over time.
• Payout Information: Payout method details, abstracted by Stripe (we do not directly store your full bank account or credit card numbers).

B. For Customers:

• Contact Information: Email address (when logged in).
• Technical Information: IP address.
• Payment Information: Payment method details, abstracted by Stripe (we do not directly store your full bank account or credit card numbers).
• Usage Information: Details of your service consumption for accounting and billing.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide and Maintain Our Service: To enable the functionality of borgcloud.org, process transactions, and manage accounts.
• Fraud Prevention: To detect and prevent fraudulent activities by monitoring IP addresses, account behavior, and associated payment details.
• Accounting and Billing: To track usage, calculate charges, and process payments.
• Service Improvement: To monitor performance characteristics of Compute Provider hardware to enhance service quality and reliability.
• Communication: To send essential service-related communications, updates, and support messages.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We are committed to protecting your privacy.

• With Third-Party Service Providers: We share necessary information with trusted third-party services that help us operate our business, such as:
  • Stripe: For payment processing and payout abstraction. Your payment details are processed directly by Stripe, and we only receive a tokenized representation.
  • Other services for fraud prevention, infrastructure, and technical support.
  These third parties are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• No Sharing with Other Users: We do not share Compute Providers' personal data (like IP addresses or payout details) with Customers, nor do we share Customers' personal data (like emails or payment details) with Compute Providers. While we implement safeguards to protect Customer data from Compute Providers and monitor Compute Providers for inappropriate behavior, we do not bear responsibility for the actions of Compute Providers in violation of their agreements with us.

4. Data Retention

We retain your personal information for as long as your account is active and for a period of two (2) years after your account closure. This retention period allows us to comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

5. Cookies and Tracking Technologies

We use cookies and similar technologies on borgcloud.org for the following essential purposes:

• Login Sessions: To keep you logged into your account.
• Fraud Prevention: To identify and prevent fraudulent activities.

These cookies are strictly necessary for the operation of our service and to maintain security.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to certain exceptions (e.g., legal obligations or legitimate business interests).
• Right to Restriction of Processing: Request that we limit the way we use your data.
• Right to Object to Processing: Object to our processing of your personal data.
• Right to Data Portability: Request to receive your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at support@borg.games. We will respond to your request in accordance with applicable laws.

7. Security of Your Information

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Children's Privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without verifiable parental consent, we will take steps to delete that information.

9. International Data Transfers

As a global service, your information may be stored and processed in any country where we have facilities or where our service providers are located. By using borgcloud.org, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules than your country. We take measures to ensure that your data is adequately protected wherever it is processed.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@borg.games